Helix Mattress Complaints: 2023 Full Review

Helix Mattress Complaints

Overview Helix Mattress Complaints


A direct-to-consumer mattress manufacturer called Helix is renowned for its sleep study. This quiz will determine which mattress is best for you. It takes into account your weight, preferred sleep position, and personal sleeping preferences. The Helix series has seven different variants that will suit various sleeping preferences. Helix Mattress Complaints

Helix Moonlight and the Sunset The softest versions from the manufacturer are Helix Sunset and Helix Moonlight. Helix Midnight is one example of a medium model. Helix Dusk is another. Helix Sunset Helix Twilight and Helix Dawn are the most popular models. Helix Plus is the most reliable model in the line.

Helix produces the Sunset. Helix has side sleepers in mind while designing the Sunset, the Midnight, and the Twilight. Lunar Light, Dusk and Dawn were designed with stomach- and back sleepers at heart. The Plus is especially made for those who are bigger. Helix has designed each mattress with specific weights in mind. Some people might also enjoy the way it feels.

Except for the Plus, all models are available in the normal and luxe editions. This update is optional and extends coil support to provide zonal back support, which aids in better spinal alignment. This is accomplished by supporting the hips while allowing the shoulders to descend farther. The top of the cushion is quilted in the Luxe edition to give it a plusher feel. The Tencel cover promotes ventilation into the mattress while assisting in the removal of moisture. In addition to the 10-year standard guarantee, the upgrade includes a 15 year warranty.

Standard versions of the Dawn and Dusk, Midnight, Moonlight and Sunset are 12 inches thick. The luxurious versions are 14 inches. Additionally, the Plus measures 13 inches in thickness. Helix mattresses might require large pockets, as they could be viewed as high-profile.

We’ll be looking at the features, construction, reviews, and other aspects of each Helix mattress. We’ll also give you some benefits to help you choose the right model.

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Helix Video Review


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Helix Mattress Performance


Motion Isolation

helix-dawn-sideHelix mattresses are very good at controlling movement. The foam layers absorb most movement. However, the comfort layers’ latex-like, polyfoam is more springy than regular memory foam. Due to the springiness emanating form the coil’s core, it is possible to sense your partner moving throughout the night.

Dusk/Sunset absorb the most motion due to their memory foam layers, which are softer than the other Helix models.

The Plus features two comfort layers, which stop most coil motions contacting the mattress’ springy core.

Therefore, vibrations may be less likely to travel across the mattress’s surface.

As a result, the noise transmitted over the mattress is less. It is possible to rest better if you sleep at night, in the morning, or at night.

Pressure Relief

Helix mattresses reduce pressure. This is partly due to the Helix mattress’ layers of memory foam, pocketed coils, and polyfoam. The foam is able to induce deep relaxation and self cradling, which can reduce pressure points like the hips. Side sleepers (or anyone below 130 lbs) have specific needs. Softer mattresses are more suitable for side sleepers and those who weigh less than 130 lbs. Firmer mattresses may be recommended for those who want to lie on their stomachs or backs and who are heavier than 230 lbs.

The finest pressure relief is provided by the moonlight, dusk, sunset, and midnight, in part because of the plusher surfaces. The Plus is specifically designed for those who are heavier and can help alleviate pressure points. Dawn and Twilight’s harder sensation will result in higher resistance to pressure points on sleepers, which lessens the efficacy of these products in this region.

Temperature Control

Helix mattresses perform well for hybrids when it comes down to sleeping cool.

Memory foam mattresses can cause you to feel warm as you sleep. The mattress often stores heat and keeps it. However, these mattresses’ coils allow for air flow to help counter heat loss.

The Dawn’s firmness, and lack of sinkage, makes it more comfortable than other types. The Plus includes two cooling covers to help with heat dissipation.

Edge Support

Every Helix model comes with an encasement which is reinforced within the core of the coil. As a result, less sinkage occurs when a person sits or lays on the edge of their bed. Each model, however, has a different degree of edge support. This is due in large part to its quality and stiffness.

Twilight and Dawn offer the best edge support, thanks to their solid design. Due to their solid construction, they provide outstanding edge support. Additionally, Dusk, Midnight, and Plus provide sufficient support for the edges.

Moonlight the Moonlight & Sunset are the most extravagant models. These mattresses will allow you to sink less or stay close to the edge. They offer the most edge support among all Helix mattresses.

Ease of Movement

The model’s quality primarily sets the ease of movement apart as a separate class. It is hard to walk on the ground due to the sinking Moonlight, which is softer than the Sun.

Twilight models and Dawn models feel more firm and pleasant. It’s much easier to get up and move about with the Dawn/Twilight models’ strong pushback against your body.

The Line with a Plus bed has two layers of comfort. However, it’s a little more difficult to move than other hybrids.

Sex

Helix mattresses provide some spring and bounce thanks to their coil cores. Many couples find this a great option for sex. The level of conforming or sinking of the foam layers can affect how sexual experiences are enhanced or diminished depending on the mattress design.

Because of their smooth surfaces, the Helix Dawn’s and Twilight’s make it easy to move about. This makes them great for couples. In terms of sex, the ideal times are dusk to midnight and plus. However, moonlight or sunsets will be more difficult. These models have soft, plush surfaces which may limit motion.

Off-Gassing

All Helix models initially have the standard amount of “new mattress scent,” which is present with all foam mattresses.

This is a common smell that is considered to be safe and usually disappears within a few days. Helix offers a number of various mattress options.

Helix mattresses that are hybrids have more air circulation because of their coil cores. The result is that odors are less likely to persist than with an all foam mattress.

You could leave the mattress unventilated for a couple of hours if you find the scent to be bothersome.

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Helix Sleeping Style and Body Weight


Side Sleepers

Helix-sunset-sideYou can sleep comfortably on your side if you find the right combination of support and cushioning in a mattress. For proper alignment and relief of strain, the hips and shoulders should be free to sink into a mattress. Side sleepers will prefer mattresses with a more “medium” feel. They are closer to softening the range.

Side bed sleepers weighing less than 130 lbs will appreciate the soft padding in the Moonlight or Dusk models. The Moonlight is a good option for people who like a cozier atmosphere.

Side sleepers who are between 130 and 230 lbs should be able to use the Midnight/Dusk. These sleepers will appreciate the models’ combination of strong contouring and support.

If you are a side sleeping person who weighs more than 230lbs, the Plus, and to a lesser extent the Twilight, are your best options. People who are side sleepers will not sink too deeply into these models due to their firmer feel. Helix Dynamic Foam gives the Plus cushioning and bounce. And, because the Plus is built for larger individuals, the foam comfort layers provide the required cradling that relieves pressure from the shoulders and hips.

Back Sleepers

Side sleepers need less cushioning but still require support.

For back sleep to be comfortable, you will need to provide support and firmness in the lumbar region. This is important to avoid sinking too deep and creating spinal misalignment. Your spine will be fairly even if your back is positioned on the bed.

This is why back sleepers may choose mattresses that feel firmer than the side sleepers’, but not as stiff and comfortable as stomach sleepers.

The Midnight could be the best choice for back sleepers less than 130 lbs, depending on their requirements. It provides the ideal amount of cushioning and support for this sleeping posture.

People who weigh between 130 to 230 pounds have many options. Back sleepers who fall within this weight range may be able to use the Plus or Twilight. Both offer enough support to the lower back and spine with sufficient plushness. They are both Dusk as well as Dawn excellent because of their firmness and reliability.

For those who weigh more over 230 pounds who sleep on their backs, the Plus, Twilight, and Dawn are great options. These mattresses provide support for all weight categories to prevent hips sinking into the mattress.

Stomach Sleepers

Because torsos typically bear the bulk of a person’s weight, Stomach sleepers place greater stress on their mattresses and are more likely to sink further than in other positions. If they fall too far, they can push their spines out from their normal alignment. This could lead to aches and pains later. These stomach sleepers should have a mattress that’s firmer, supportive, and provides enough support to maintain their spine alignment.

Helix models with a firmer surface will be the most comfortable for stomach sleepers. This is because they require a level surface for proper spinal alignment. Those who weigh more than 130 pounds who want to sleep well might choose the Plus and Dawn. Thanks to their support and hardiness, the central part of the mattress is strong enough not to cause excessive weight loss. A cushion that is supportive and comfortable will offer the support stomach sleepers of this weight range need.

Because it feels medium-firm, The Midnight is ideal for stomach sleepers who weigh less than 130 lbs. However, heavier people will sink too far. For stomach sleepers who are lighter in weight, especially those who weigh between 130 and 230 pounds, the Twilight may also be appropriate.

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Mattress Construction


helix-dusk-sideHelix mattresses combine a combination of a coil-core with foam comfort and transition layers. Although each model is unique, they share the same architecture. Here’s how the mattress is assembled.

Helix Mattresses

Mattress Firmness Comfort Layers Support Core Cover
Helix Sunset Soft (2-3) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Midnight Medium Firm (6) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Twilight Firm (7) Memory Foam (Memory Plus Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Moonlight Medium Soft (4) 2 Layers of Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Dusk Medium Firm (6) Latex-Like Polyfoam (Helix Dynamic Foam), 3″ Memory Foam Pocketed Coils, Polyfoam 100% Polyester
Helix Dawn Firm (8) Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Plus Firm (7) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Memory Foam Pocketed Coils, Polyfoam 100% Polyester

 

Helix Prices and Sizing

Helix mattresses can be purchased at an affordable price. The national average for hybrids is lower than theirs. Each mattress’ regular configuration is much less expensive than the going rate.

You can choose from the Luxe versions for Dawn, Dusk or Midnight as well as Moonlight, Sunset, Twilight, and Moonlight. Even though the Luxe versions are more expensive that the standard, they are still very affordable when compared with hybrid cars’ average price. Helix frequently offers discounts on additional products. Because of its high-quality components, and reasonable pricing, Helix mattresses might appeal to bargain hunters.

The table below shows the costs for the basic model. This includes all base Helix varieties (Sunset and Moonlight, Midnight and Dusk, Twilight and Dawn), as well as the Luxe model which includes those mattresses.

Sizes Dimensions Base Height Base Price Luxe Height Luxe Price Plus Height Plus Price
Twin 39″ x 75″ 12″ $699 14″ $1,099 13″ $849
Twin XL 39″ 80″ 12″ $799 14″ $1,349 13″ $925
Full 54″ x 75″ 12″ $949 14″ $1,649 13″ $1,149
Queen 60″ x 80″ 12″ $1,099 14″ $1,949 13″ $1,649
King 76″ x 80″ 12″ $1,449 14″ $2,349 13″ $2,049
California King 72″ x 84″ 12″ $1,449 14″ $2,349 13″ $2,049
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Helix Sleep Trial & Warranty Info


Availability

Helix has a website where you can buy Helix mattresses. Website Helix. Helix has Helix mattresses in their New York City showroom as well as a few partner showrooms throughout the country.

All 50 states and most countries are eligible for mattress shipping. But, Yukon and Nunavut are not.

Shipping

The delivery cost to the United States is free. All orders sent to Canada will be subject to a $250 shipping fee and a tax.

FedEx Ground is used in the delivery of Helix mattresses that are compressed and rolled into one. Mattresses typically arrive three to seven business days after an order is made.

It is the responsibility of the customer to install the mattress. Helix includes setup instructions in both the mattress box, and the delivery email.

Additional Services

All 48 contiguous United States regions offer delivery to your home.

Helix is a delivery company that offers this service. It costs $149 extra on top of the original product.

Orders that contain two or more products will be subject to a $199 surcharge It will then be brought in, unpacked, set-up, and then removed by a crew.

Old mattress removal can be arranged for $75 if you select home delivery.

Sleep Trial

Helix mattresses are eligible for a 100 night trial starting the day after they are delivered. Before the mattress can return, it must have been used at least 30 night.

If the customer returns the mattress within the given time, they will receive a full reimbursement of their money. The mattress will be picked up by the moving company.

This offer only allows two returns per household, customer, and delivery address.

Warranty

Helix mattresses have a standard 10-year limited warranty. Helix Luxe mattresses come with a longer 15-year extended guarantee. The warranties cover foam breaking or cracking, manufacturing flaws larger than an inch in diameter, as well any assembly issues.

This guarantee only applies to the original owner if the mattress was purchased from an authorized retailer. This warranty does not cover damage due to abuse, overuse, changes in firmness preference, or a typical rise in softness. The customer should keep the receipt as proof that they purchased the product.

The cost of returning the mattress to the shop is at the customer’s expense. Helix may reimburse customers up to $100 for shipping costs in the event of a covered defect. Helix will then decide whether to replace or repair the mattress.

Additional rules and regulations exist. Helix Mattress Complaints

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