Helix Mattress Customer Service Chat: 2023 Full Review

Helix Mattress Customer Service Chat

Overview Helix Mattress Customer Service Chat


Helix, a mattress manufacturer selling direct to consumers, is known for its sleep studies. This quiz helps you determine the ideal mattress by analyzing your body, weight, sleeping style, and preferred sleeping position. To accommodate different sleeping preferences, the Helix series offers seven variants. Helix Mattress Customer Service Chat

Helix Sunset and Helix Moonlight are the softest versions available from the manufacturer. Helix Midnight or Helix Dusk would be two examples of the medium models. Helix Sunset Helix Twilight and Helix Dawn are the most popular models. Helix Plus is the firmest model in the Helix Plus line.

Helix produces the Sunset. Helix considers side sleepers when designing the Sunsets, Midnights, and Twilight. Lunar Light, Dusk and Dawn were designed with stomach- and back sleepers at heart. The Plus is specially designed for people who are larger. Helix mattresses are designed with specific weight categories in mind. However, some people may like how it feels.

Every model, except the Plus comes in both the Luxe or normal editions. The optional update increases the coil system to provide zonallumbar support. This will help in better spinal alignment. The shoulders can drop further while the hips are supported. To give the cushion a more luxurious feel, the Luxe edition quilts the top. Tencel covers encourage ventilation and aid in moisture removal. Along with the 10-year guarantee, the upgrade also includes a 15-year warranty.

The Dawn, Dusk Midnight and Sunset versions are 12 inches thick. Twilight’s luxurious version is 14 inches. Plus is also 13 inches thick. Helix mattresses could need substantial pockets since any of these heights might be regarded as high-profile.

We’ll review each Helix mattress, including its construction and reviews. We’ll also be listing some of the potential benefits to help determine which model might work best for your needs.

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Helix Video Review


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Helix Mattress Performance


Motion Isolation

helix-dawn-sideHelix mattresses perform well at preventing movement. Foam layers absorb a lot of movement. The comfort layers’ latex like polyfoam are springier that ordinary memory foam. You may be able to sense your partner’s movements throughout the night because to the springiness that emanates from the coil’s center.

Due to the memory foam layers and softer feel compared to the other Helix models, the Dusk and Sunset both absorb the most motion of all the Helix models.

Two comfort layers are included in the Plus, which keep most coil motions from reaching its springy coil core.

As a result, less vibration may travel over the surface of the mattress.

The quantity of noise that is transferred over the mattress is reduced as a result. The amount of motion transmission during the moonlight, dawn and midnight is very low, which may lessen your ability to go to sleep.

Pressure Relief

One of the benefits of Helix mattresses is pressure reduction, which is partly attributable to the layers of memory foam, polyfoam, and pocketed coils. The foam enables deep relaxation and self-cradling, which may help take some of the pressure off of pressure points like the hips and shoulders. Side sleepers, or those who weigh less than 130 lbs., have different needs. Softer mattresses are more suitable for side sleepers and those who weigh less than 130 lbs. Firmer mattresses are recommended for people who sleep on their stomachs, back, or who weigh more that 230 pounds.

Because of their plusher surfaces, the moonlight, dusk-sunset, sunset and midnight provide the most effective pressure relief. The Plus is specially designed for heavier sleepers and may reduce pressure points. Due to Twilight and Dawn’s more intense sensations, sleepers will be less likely to experience pressure points. This can reduce the effectiveness of these products.

Temperature Control

Helix mattresses perform about average in hybrids for cooling down when it comes sleeping.

Memory foam mattresses have a reputation for making you feel hot while you sleep. It often holds on to heat all night. But these mattresses’ coils allow air to flow through them to assist counteract heat loss.

The Dawn’s firmness, and lack of sinkage, makes it more comfortable than other types. Two cooling covers are included with the Plus to further aid with heat dissipation.

Edge Support

Each Helix model has an encasement that is strengthened within the coil’s core. As a result, less sinkage occurs when a person sits or lays on the edge of their bed. Each model is different in terms of how supportive it provides edge support. This is due to the quality of its construction and stiffness.

Twilight and Dawn, for instance, offer excellent edge support thanks to their sturdy designs. Because to their sturdy build, they also provide superb edge support. Additionally, Dusk, Midnight, and Plus provide sufficient support for the edges.

Moonlight the Moonlight or Sunset are the most expensive models. This means that you will sink less when you sleep, and you can sit closer to the edge. They provide the smallest amount of edge support than all Helix mattresses.

Ease of Movement

The model’s ability to move is the main distinguishing feature. Because of the sinking Moonlight and setting sun, it is very difficult to walk on the surface.

Twilight and Dawn models, on the other hand, have a firmer, more pleasant sensation. It’s much easier to get up and move about with the Dawn/Twilight models’ strong pushback against your body.

The Line with the Plus has a two-layer comfort system. Although it is a bit more difficult than other hybrids to move on, the bed’s firmness allows for sufficient movement.

Sex

The Helix mattresses may provide some spring and bounce because of their coil cores, which many couples enjoy during sex. The mattress’s design will determine how the foam layers affect the sexual experience.

The Helix Dawn and Twilight’s smooth surfaces make moving about simpler, making them the best options for couples. In terms of sex, the ideal times are dusk to midnight and plus. However, moonlight or sunsets will be more difficult. These models have soft, plush surfaces which may limit motion.

Off-Gassing

Helix models start with the same standard amount of “new-mattress scent” that all foam mattresses have.

The smell is usually considered safe and disappears after a few days. Helix offers several mattress options.

Helix hybrid mattresses have coil cores that allow for more air to flow across the entire bed. This means that the odors from Helix mattresses will dissipate faster than they would from an all-foam one.

You could leave the mattress unventilated for a couple of hours if you find the scent to be bothersome.

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Helix Sleeping Style and Body Weight


Side Sleepers

Helix-sunset-sideA mattress that has the right amount of support and cushions is key to good sleep. To align the spine and alleviate strain, the hips should not be pressed against the mattress. Side sleepers often prefer mattresses that have a “medium” feel. This is closer to the soft side of the range.

Side bed sleepers weighing less than 130 lbs will appreciate the soft padding in the Moonlight or Dusk models. For those who want a cozier environment, the Moonlight is an excellent choice.

Side sleepers between 130 and 220 pounds can use the Midnight or Dusk, which are firm and comfortable. The majority of sleepers in this weight range will enjoy the models’ blend of powerful contouring and support.

If you are a side sleeping person who weighs more than 230lbs, the Plus, and to a lesser extent the Twilight, are your best options. The firmer feel of these models will prevent side sleepers who are heavier than 230 pounds from sinking too deeply into their beds. Helix Dynamic Foam gives the Plus cushioning and bounce. And, because the Plus is built for larger individuals, the foam comfort layers provide the required cradling that relieves pressure from the shoulders and hips.

Back Sleepers

Side sleepers need less cushioning but still require support.

To avoid spinal misalignment and sinking, back sleeping requires some extra support. Your spine should be balanced by the position of your back on a bed.

This is why side sleepers prefer mattresses that are firmer, but not as rigid as stomach sleepers.

The Midnight may be the right choice for backs that weigh less than 130lbs. It depends on your needs. It provides the ideal amount to support this sleeping position and offers cushioning.

A wide variety of options are available for those who weigh between 130 – 230 lbs. Back sleepers that fall into this weight range might do well in the Twilight or the Plus. They both provide sufficient plushness to support the spine and the lower back. Dusk and Dawn are equally excellent for their support and firmness.

The Plus, Twilight, or Dawn are great options for people who are heavier than 230 lbs and sleep on their stomachs. They offer great support for weight ranges to prevent hips and backs from sinking under the mattress.

Stomach Sleepers

The majority of someone’s weight is carried by their torsos. Stomach sleepers are more likely to put stress on their mattresses, and sink deeper than others. If they fall too far, it can cause their spines to shift out of alignment. It can cause later aches and discomforts. Stomach sleepers require a mattress that is firmer and more supportive. It should also have enough push-back to support their backs.

The firmer Helix versions will be most comfortable for stomach sleepers, who require a level surface to preserve proper spinal alignment and alignment. For those over 130lbs who wish to get a good night’s sleep, the Plus and Dawn may be a better choice. The central region of the mattress is sturdy enough to reduce the possibility of excessive weight loss thanks to their hardness and support. So a cushion that’s comfortable will give stomach sleepers in this range the support they need.

Because the Midnight feels medium-firm it’s suitable for stomach sleepers below 130 pounds. Heavy people may sink too much. The Twilight may be suitable for stomach-sleepers who are lighter than 130 to 230 lbs, especially if they weigh between 130 and 220 lb.

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Mattress Construction


helix-dusk-side Helix mattresses have a hybrid construction that combines a coil core with foam comfort and transition layers. The models differ somewhat from one another yet all have a similar architecture. Here is a description of how the mattress is put together.

Helix Mattresses

Mattress Firmness Comfort Layers Support Core Cover
Helix Sunset Soft (2-3) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Midnight Medium Firm (6) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Twilight Firm (7) Memory Foam (Memory Plus Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Moonlight Medium Soft (4) 2 Layers of Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Dusk Medium Firm (6) Latex-Like Polyfoam (Helix Dynamic Foam), 3″ Memory Foam Pocketed Coils, Polyfoam 100% Polyester
Helix Dawn Firm (8) Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Plus Firm (7) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Memory Foam Pocketed Coils, Polyfoam 100% Polyester

 

Helix Prices and Sizing

Helix mattresses have a reasonable price, and are less expensive than hybrids. Each mattress’s regular configuration is considerably less expensive than its going rate.

Available are the Luxe versions of Dawn, Dusk, Midnight, Moonlight, Sunset, and Twilight. The Luxe options can be more expensive than standard, but they still come in a reasonable price compared to hybrid car average prices. Helix often has deals that provide additional savings. Due to its quality components and low pricing, Helix mattresses could appeal to bargain-hunters.

The prices shown below are for the Basic model. It includes all base Helix varieties (Sunset to Midnight, Midnight, Dusk to Twilight, Dawn, Dawn, Dusk and Twilight), the Luxe model that includes those mattresses and the Plus model that includes the only Plus.

Sizes Dimensions Base Height Base Price Luxe Height Luxe Price Plus Height Plus Price
Twin 39″ x 75″ 12″ $699 14″ $1,099 13″ $849
Twin XL 39″ 80″ 12″ $799 14″ $1,349 13″ $925
Full 54″ x 75″ 12″ $949 14″ $1,649 13″ $1,149
Queen 60″ x 80″ 12″ $1,099 14″ $1,949 13″ $1,649
King 76″ x 80″ 12″ $1,449 14″ $2,349 13″ $2,049
California King 72″ x 84″ 12″ $1,449 14″ $2,349 13″ $2,049
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Helix Sleep Trial & Warranty Info


Availability

On Helix’s website, you may purchase Helix mattresses. Website Helix. Additionally, Helix’s New York City showroom and a few partner showrooms around the country have Helix mattresses available for inspection.

Mattress shipping is available to all 50 states and most parts of Canada, except for Yukon, Nunavut and the Northwest Territories.

Shipping

Delivery to the United States within the United States is completely free. All items that are shipped to Canada must be paid $250 in shipping charges and subject to a 10% customs tax

FedEx Ground can be used for delivery of Helix mattress rolled-in and compressed. Most mattresses are delivered within 3-7 business days of order.

The customer must install the mattress. Helix also includes instructions for setting up the mattress in the box and in the delivery email.

Additional Services

Delivery to your house is available in any of the 48 contiguous United States areas.

Helix is a delivery company that offers this service. It costs $149 extra on top of the original product.

For orders that include more than one product, a $199 fee will apply. It will then be brought in, unpacked, set-up, and then removed by a crew.

Home delivery is available with an additional $75 charge. Old mattresses can also be removed

Sleep Trial

Helix mattresses come with a 100-night trial that begins the day they arrive. Before the mattress may be returned, it must have spent 30 nights being used.

If the customer returns their mattress within the stipulated time period, they will be refunded all of their money. The moving company will take the mattress.

This offer only allows two returns per household, customer, and delivery address.

Warranty

Helix mattresses come with a 10-year limited guarantee as standard, while Helix Luxe mattresses offer a 15-year extended warranty. The warranties cover foam breaking or cracking, manufacturing flaws larger than an inch in diameter, as well any assembly issues.

The guarantee applies only to the original purchaser if the mattress was purchased in an authorized store. This guarantee does not cover any damage caused by misuse or overuse. As proof of purchase, the receipt must be kept by customers.

The customer is responsible for paying the return shipping costs. Helix may reimburse customers up to $100 for shipping costs in the event of a covered defect. Helix will then decide whether to replace or repair the mattress.

Additional rules and regulations are also available. Helix Mattress Customer Service Chat

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