Helix Mattress Customer Service Number: 2023 Full Review

Helix Mattress Customer Service Number

Overview Helix Mattress Customer Service Number


Helix, a direct-to-consumer mattress company, is well-known for its sleep studies. This quiz suggests the ideal mattress based on a person’s weight, preferred sleeping position, and sleeping style. There are seven options in the Helix series that can be used to meet different preferences. Helix Mattress Customer Service Number

Helix Moonlight and the Sunset The softest versions from the manufacturer are Helix Sunset and Helix Moonlight. Helix Midnight is one example of a medium model. Helix Dusk is another. Helix Sunset Helix Twilight Helix Dawn Helix Plus and Helix Plus have the most common use models. Helix Plus are the strongest models in this line.

The Sunset is produced by Helix. Helix kept side sleepers in mind when creating the Sunset, Midnight and Twilight. Lunar Light, Dusk and Dawn were designed with stomach- and back sleepers at heart. The Plus is made especially for larger people. Helix creates each mattress to fit specific weight categories and sleeping positions. However, it may be appreciated by some who like its feel.

With the exception of Plus, every model is available in both the Luxe and normal editions. This update is optional and extends coil support to provide zonal back support, which aids in better spinal alignment. This is accomplished by supporting the hips while allowing the shoulders to descend farther. To give the cushion a plush feeling, the Luxe version of the top quilt is applied to it. Tencel covers allow for ventilation to the mattress and help remove moisture. The upgrade comes with a 15-year warranty, in addition to the standard 10-year guarantee.

The Dawn, Dusk and Midnight versions, Sunset, Moonlight, Sunset, Twilight, and Midnight versions are each 12 inches thick. The luxury versions are 14 inch thick. The Plus is 13 inches thick in addition. Because Helix mattresses can be considered high-profile, it may require substantial pockets.

We will be examining the construction and reviews for each Helix mattress. We will also provide some possible benefits to help you make a decision about which model is best for you.

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Helix Video Review


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Helix Mattress Performance


Motion Isolation

helix-dawn-sideThe majority of Helix mattresses are excellent at preventing movement. The foam layers absorb most movement. The comfort layers’ latex like polyfoam are springier that ordinary memory foam. Due to the springiness emanating form the coil’s core, it is possible to sense your partner moving throughout the night.

Dusk & Sunset absorb the most movement of all Helix models due to their memory foam layers.

Two comfort layers are included in the Plus, which keep most coil motions from reaching its springy coil core.

Therefore, vibrations may be less likely to travel across the mattress’s surface.

This reduces the amount of noise that is transmitted across the mattress. You might be able to sleep more easily if your partner is not around.

Pressure Relief

Helix mattresses offer pressure relief. This is partially due to the pocketsed coils, memory foam and polyfoam layers. Deep relaxation and self-cradling are possible with the foam, which can help relieve pressure on pressure points such as the hips or shoulders. The demands of side sleepers or anyone under 130 lbs. Softer mattresses will be more accommodating to their needs. Firmer mattresses are recommended for people who sleep on their stomachs, back, or who weigh more that 230 pounds.

Moonlight, dusk and sunset provide the best pressure relief, partly because they have plusher surfaces. The Plus is made especially for those who weigh more, and it may effectively alleviate pressure spots for people who sleep in this category. Twilight and Dawn have a harder sensation, which will increase resistance to pressure points. This reduces the efficacy these products in this area.

Temperature Control

When it comes to sleeping cool, Helix mattresses perform around average for hybrids.

Because memory foam mattresses often retain heat, they can make you feel warm while you sleep. The coils in these mattresses allow for air to flow through them, which helps to reduce heat loss.

The Dawn is more comfortable because of its firmness and lack sinkage. Two cooling covers are included with the Plus to further aid with heat dissipation.

Edge Support

Each Helix model features an encasement that’s strengthened in the coil’s core. Because of this, sinkage is less when a person lies down or sits on the edge. Each model is different in terms of how supportive it provides edge support. This is due to the quality of its construction and stiffness.

Twilight and Dawn offer the best edge support, thanks to their solid design. These strong, sturdy products also provide great edge support. Additionally, Dusk, Midnight, and Plus provide sufficient support for the edges.

The most luxurious models are Moonlight the Moonlight and Sunset, so you’ll sink less while you sleep or sit close to the edge. These mattresses offer the most support at the edges than any other Helix mattress.

Ease of Movement

The ease of movement is primarily determined by the model’s quality. The deep sinking Moonlight and setting sun make it difficult to walk on this surface.

Twilight and Dawn models however, feel firmer and more comfortable. It’s much easier to get up and move about with the Dawn/Twilight models’ strong pushback against your body.

Although the Line with the Plus’s two-layer comfort system makes it a bit more difficult to move around on than other hybrids due to its firmness, the bed still offers enough movement.

Sex

Helix mattresses can provide spring and bounce due to their coil cores. This is something many couples love when having sex. The mattress’s design will determine how the foam layers affect the sexual experience.

The Helix Dawn’s smooth surfaces and Twilight make it easier to move around, making them ideal for couples. Dusk, midnight, plus, and plus are the best times for sex. Moonlight and sunset, however, will make it more challenging. These models have soft, plush surfaces which may limit motion.

Off-Gassing

Helix models come with the standard amount “new mattress scent” that is found in all foam mattresses.

This is a common smell that is considered to be safe and usually disappears within a few days. Helix has many mattress options.

Helix mattresses that are hybrids have more air circulation because of their coil cores. This means that the odors from Helix mattresses will dissipate faster than they would from an all-foam one.

If you are bothered by the smell, you can choose to expose the mattress in a well-ventilated area for a few more hours.

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Helix Sleeping Style and Body Weight


Side Sleepers

Helix-sunset-sideTo sleep well on your side, you need a mattress that offers the right balance of support and cushioning. For proper alignment and relief of strain, the hips and shoulders should be free to sink into a mattress. Side sleepers are more comfortable with mattresses that feel “medium”, closer to the soft range.

Side bed sleepers less than 130lbs will enjoy the plush padding on the Moonlight and Dusk models. The Moonlight is the best option for those who desire a cozier setting.

The fairly firm Midnight and Dusk are best suited for side sleepers who weigh between 130 and 230 pounds. This weight range is the majority of those who will benefit from the models’ powerful contouring and support.

The Plus and, in a lesser amount, the Twilight are the best options for side sleepers who weigh more than 220 pounds. This model’s firmer feel will help side sleepers not sink too deeply into their bed. Helix Dynamic foam layer provides bounce and cushioning, while the Plus model is for larger persons. The foam comfort layers provide support and cushioning, as well as the relief of pressure on the hips, shoulders, and hips.

Back Sleepers

The same goes for back sleepers. However, they need more support and contouring than side sleepers.

For back sleep to be comfortable, you will need to provide support and firmness in the lumbar region. This is important to avoid sinking too deep and creating spinal misalignment. Your spine will be fairly even if your back is positioned on the bed.

This is why back sleepers may choose mattresses that feel firmer than the side sleepers’, but not as stiff and comfortable as stomach sleepers.

The Midnight could be the best choice for back sleepers less than 130 lbs, depending on their requirements. It provides the ideal amount to support this sleeping position and offers cushioning.

Those who weigh between 130 and 230 pounds have a wide range of options. Back sleepers that fall into this weight range might do well in the Twilight or the Plus. Both offer sufficient cushioning for the spine and excellent support for the lower part of the back. Dusk and Dawn both offer excellent support and are firm but not too firm.

For those who weigh more over 230 pounds who sleep on their backs, the Plus, Twilight, and Dawn are great options. To prevent hips from sinking into the mattress, they provide great support for the weight range.

Stomach Sleepers

Because torsos typically bear the bulk of a person’s weight, Stomach sleepers tend to be more prone to sinking than other positions, putting greater pressure on their mattresses. If they fall too far, it can cause their spines to shift out of alignment. It could cause aches or pains in the future. Ultimately, stomach sleepers need a mattress that is firmer, more supportive, and has enough push-back to keep their backs in alignment.

For stomach sleepers who need a flat surface to maintain proper spine alignment, the firmer Helix models will be more comfortable. Those who weigh more than 130 pounds who want to sleep well might choose the Plus and Dawn. Because of their support and hardness, the central region of the mattress can reduce the risk of weight loss. A cushion that is supportive and comfortable will offer the support stomach sleepers of this weight range need.

Because it feels medium-firm, The Midnight is ideal for stomach sleepers who weigh less than 130 lbs. The Midnight is not suitable for heavier people. The Twilight may be suitable for stomach-sleepers who are lighter than 130 to 230 lbs, especially if they weigh between 130 and 220 lb.

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Mattress Construction


helix-dusk-sideHelix mattresses use a hybrid design that combines a foam core with transition layers and foam cushion. Although the models are different, they all share a similar architecture. This is how the mattress is assembled.

Helix Mattresses

Mattress Firmness Comfort Layers Support Core Cover
Helix Sunset Soft (2-3) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Midnight Medium Firm (6) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Twilight Firm (7) Memory Foam (Memory Plus Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Moonlight Medium Soft (4) 2 Layers of Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Dusk Medium Firm (6) Latex-Like Polyfoam (Helix Dynamic Foam), 3″ Memory Foam Pocketed Coils, Polyfoam 100% Polyester
Helix Dawn Firm (8) Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Plus Firm (7) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Memory Foam Pocketed Coils, Polyfoam 100% Polyester

 

Helix Prices and Sizing

Helix mattresses are very affordable, and the costs are lower than national averages for hybrid models. Each mattress’ regular configuration is much less expensive than the going rate.

The Luxe versions are available in Dawn, Dusk and Midnight, Moonlight, Sunset and Twilight. The Luxe options cost more than the standard but are still cheaper than hybrid cars. Helix frequently offers discounts on additional products. The high-quality Helix mattress may be appealing to bargain hunters because of its affordable pricing and high-quality parts.

The costs shown in the table below include the basic model. This includes all base Helix types (Sunset Moonlight Midnight, Dusk. Twilight, Dawn and Twilight), the Luxe and Plus models.

Sizes Dimensions Base Height Base Price Luxe Height Luxe Price Plus Height Plus Price
Twin 39″ x 75″ 12″ $699 14″ $1,099 13″ $849
Twin XL 39″ 80″ 12″ $799 14″ $1,349 13″ $925
Full 54″ x 75″ 12″ $949 14″ $1,649 13″ $1,149
Queen 60″ x 80″ 12″ $1,099 14″ $1,949 13″ $1,649
King 76″ x 80″ 12″ $1,449 14″ $2,349 13″ $2,049
California King 72″ x 84″ 12″ $1,449 14″ $2,349 13″ $2,049
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Helix Sleep Trial & Warranty Info


Availability

On Helix’s website, you may purchase Helix mattresses. Website Helix. Helix is also represented in New York City by Helix, along with a handful of partner showrooms. Helix mattresses are available for inspection at these locations.

All 50 states and most of Canada are eligible for mattress shipping, however Yukon, Nunavut, and the Northwest Territories are not.

Shipping

Delivery to the United States within the United States is completely free. All items shipped to Canada are subjected to a $250 shipping cost and a customs fee.

FedEx Ground is used to deliver compressed, rolled-in Helix mattress. The delivery of Helix mattresses takes three to seven business day after the order is placed.

The customer must install the mattress. Helix provides instructions on how to set up your mattress, both inside the mattress box and via email.

Additional Services

Delivery to your house is available in any of the 48 contiguous United States areas.

Helix is a delivery company that offers this service. It costs $149 extra on top of the original product.

For orders that include more than one product, a $199 fee will apply. It will be brought into the area, unpacked, set up, and then the packing materials will be removed by a crew.

You can have your old mattress removed for an additional $75 when you order home delivery

Sleep Trial

Helix mattresses come with a 100-night trial that begins the day they arrive. Before the mattress can be returned, it must be used at least 30 nights.

The customer can return the mattress within the time frame specified and receive a full refund. The moving company will collect the mattress.

This offer only allows two returns per household, customer, and delivery address.

Warranty

Helix mattresses come as a standard with a 10-year limited warrantee, while Helix luxe mattresses come in a 15-year extended warranty. The warranties cover foam splitting and cracking, manufacturing errors larger than one inch in size, and any issues with the cover.

This guarantee only applies to the original owner if the mattress was purchased from an authorized retailer. It does not cover damages caused by abuse or overuse. The receipt should always be kept by the customer to prove purchase.

The cost of returning the mattress to the shop is at the customer’s expense. Helix may reimburse customers up to $100 for shipping costs in the event of a covered defect. Helix will then decide whether to replace or repair the mattress.

There are additional rules and regulations. Helix Mattress Customer Service Number

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