Helix Mattress Customer Service Phone Number: 2023 Full Review

Helix Mattress Customer Service Phone Number

Overview Helix Mattress Customer Service Phone Number


Helix, an online mattress manufacturer that sells directly to consumers, is well-known because of its sleep study. This quiz will determine which mattress is best for you. It takes into account your weight, preferred sleep position, and personal sleeping preferences. The Helix series includes of seven primary variants to accommodate various sleeping preferences. Helix Mattress Customer Service Phone Number

Helix Sunset and Helix Moonlight are the softest versions available from the manufacturer. Helix Midnight (and Helix Dusk) are two models that fall within the medium category. Helix Sunset Helix Twilight Helix Dawn Helix Plus and Helix Plus have the most common use models. Helix Plus is the most reliable model in the line.

Helix is responsible for the Sunset. Helix has side sleepers in mind while designing the Sunset, the Midnight, and the Twilight. Lunar Light Midnight, Dusk, Dawn and Dawn were created with stomach and back sleepers as consideration. The Plus is specially designed for people who are larger. Helix has designed each mattress with specific weights in mind. Some people might also enjoy the way it feels.

All models, except for the Plus edition, come in both the Luxe as well as the normal editions. This update is optional and extends coil support to provide zonal back support, which aids in better spinal alignment. This is accomplished by supporting the hips while allowing the shoulders to descend farther. To give it a luxurious feel, the cushion’s top is quilted with Luxe Edition. The Tencel cover promotes ventilation into the mattress while assisting in the removal of moisture. The upgrade comes with a 15-year warranty, in addition to the standard 10-year guarantee.

The Dawn, Dusk Midnight, Midnight Moonlight, Sunset and Twilight standard versions are 12 inches thick. While the luxurious versions measure 14 inches. Additionally, the Plus measures 13 inches in thickness. Because Helix mattresses can be considered high-profile, it may require substantial pockets.

We’ll be looking at the features, construction, reviews, and other aspects of each Helix mattress. To help you decide which model could be the best for you, we’ll also list some of its possible benefits.

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Helix Video Review


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Helix Mattress Performance


Motion Isolation

helix-dawn-sideHelix mattresses are great at keeping you from moving. Foam layers absorb a lot of movement. The comfort layers’ latex like polyfoam are springier that ordinary memory foam. You may be able to sense your partner’s movements throughout the night because to the springiness that emanates from the coil’s center.

Dusk/Sunset absorb the most motion due to their memory foam layers, which are softer than the other Helix models.

The Plus also has two comfort layers that prevent most coil movements from reaching the springy core of the mattress.

Therefore, vibrations may be less likely to travel across the mattress’s surface.

As a result, the noise transmitted over the mattress is less. It is possible to rest better if you sleep at night, in the morning, or at night.

Pressure Relief

Helix mattresses offer pressure relief. This is partially due to the pocketsed coils, memory foam and polyfoam layers. The foam enables deep relaxation and self-cradling, which may help take some of the pressure off of pressure points like the hips and shoulders. The demands of side sleepers or anyone under 130 lbs. Softer mattresses can better meet their needs. Firmer mattresses would be a better choice for those who sleep on the stomach or back, or who are more than 230lbs.

The finest pressure relief is provided by the moonlight, dusk, sunset, and midnight, in part because of the plusher surfaces. The Plus is specially designed for heavier sleepers and may reduce pressure points. Twilight and Dawn will have a stronger sensation which will make it more difficult for sleepers to feel pressure points. This decreases the effectiveness of these products.

Temperature Control

Helix mattresses perform about average in hybrids for cooling down when it comes sleeping.

The memory foam mattress has a reputation for making you feel heated while you sleep since it often captures and holds onto heat all night. To counter heat loss, the coils of these mattresses allow air to flow through to aid in cooling.

The Dawn is more comfortable because of its firmness and lack sinkage. To further assist heat dissipation the Plus also includes two cooling covers.

Edge Support

Every Helix model is equipped with an encasement, which is strengthened within its core. It reduces sinkage when people sit or lay on the edges of their beds. Each model, however, has a different degree of edge support. This is due in large part to its quality and stiffness.

Twilight and Dawn offer the best edge support, thanks to their solid design. Their sturdy construction provides excellent edge support. Dusk or Midnight, plus provide adequate support for the edges.

Moonlight the Moonlight and Sunset are the most luxurious models. They offer more support for your spine, while also allowing you to sleep closer to the edge. They offer the most edge support among all Helix mattresses.

Ease of Movement

The model’s quality primarily sets the ease of movement apart as a separate class. It is hard to walk on the ground due to the sinking Moonlight, which is softer than the Sun.

Twilight models and Dawn models feel more firm and pleasant. With the powerful pushback of the body, Dawn and Twilight models make it much easier to get out of bed.

The two-layer comfort system of the Line with the Plus may make the bed a little harder to move about on than other hybrids, but the firmness still allows for a sufficient amount of movement.

Sex

Helix mattresses can provide spring and bounce due to their coil cores. This is something many couples love when having sex. Depending on the design of the mattress, the degree of conforming and sinking provided by the foam layers may enhance or detract from the sexual experience.

The Helix Dawn’s smooth surfaces and Twilight make it easier to move around, making them ideal for couples. Additionally, dusk, midnight, and plus are ideal times for sex, but moonlight and sunset will probably make things more difficult. These models have plush, soft surface that could restrict motion.

Off-Gassing

Helix models come with the standard amount “new mattress scent” that is found in all foam mattresses.

This smell is often considered to be normal and goes away within a few hours. Helix has many mattress options.

Helix mattresses that are hybrids have more air circulation because of their coil cores. As a result, the odors will dissipate quicker than they would with an all-foam mattress.

If the scent bothers you, you could choose to leave the mattress exposed in a well-ventilated space for a few hours.

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Helix Sleeping Style and Body Weight


Side Sleepers

Helix-sunset-sideFinding a mattress with the ideal ratio of support to cushioning is the key to sleeping well on your side. To align the spine and alleviate strain, the hips should not be pressed against the mattress. Mattresses with a “medium” feel, closer to the soft end of the range, are often preferred by side sleepers.

The Dusk and Moonlight models’ plush padding will be appreciated by side bed sleepers who weigh less than 130 pounds. The Moonlight is the best option for those who desire a cozier setting.

The fairly firm Midnight and Dusk are best suited for side sleepers who weigh between 130 and 230 pounds. This weight range is the majority of those who will benefit from the models’ powerful contouring and support.

If you are a side sleeping person who weighs more than 230lbs, the Plus, and to a lesser extent the Twilight, are your best options. People who are side sleepers will not sink too deeply into these models due to their firmer feel. Helix Dynamic Foam gives the Plus cushioning and bounce. And, because the Plus is built for larger individuals, the foam comfort layers provide the required cradling that relieves pressure from the shoulders and hips.

Back Sleepers

The same goes for back sleepers. However, they need more support and contouring than side sleepers.

To avoid spinal misalignment and sinking, back sleeping requires some extra support. You can ensure that your spine is fairly straight by placing your back on the mattress.

This is why back sleepers may choose mattresses that feel firmer than the side sleepers’, but not as stiff and comfortable as stomach sleepers.

The Midnight may be the best option for back sleepers under 130 pounds, depending on their needs. It offers the ideal amount support and cushioning to this sleeping position.

People who weigh between 130 to 230 pounds have many options. These people might like the Plus or Twilight for their back. Both provide enough plushness to cushion the spine and great support for the lower back. Dusk and Dawn both offer excellent support and are firm but not too firm.

The Plus, Twilight or Dawn are great options if you weigh more than 220 pounds and prefer to sleep on your back. They provide excellent support to the weight range and prevent your hips from sinking in the mattress.

Stomach Sleepers

The majority of someone’s weight is carried by their torsos. Stomach-sleepers are more likely than other sleepers to place greater strain on their mattresses. They also tend to sink deeper than those in other positions. If they fall too far, it can cause their spines to shift out of alignment. It can cause later aches and discomforts. These stomach sleepers should have a mattress that’s firmer, supportive, and provides enough support to maintain their spine alignment.

The firmer Helix versions will be most comfortable for stomach sleepers, who require a level surface to preserve proper spinal alignment and alignment. The Plus and Dawn are good options for those who weigh over 130 pounds and want to sleep well. The central region of the mattress is sturdy enough to reduce the possibility of excessive weight loss thanks to their hardness and support. A cushion that is supportive and comfortable will offer the support stomach sleepers of this weight range need.

Because it feels medium-firm, The Midnight is ideal for stomach sleepers who weigh less than 130 lbs. The Midnight is not suitable for heavier people. The Twilight might be suitable for stomach sleepers with lighter weights, particularly those who weigh between 130-230 pounds.

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Mattress Construction


helix-dusk-sideHelix mattresses combine a combination of a coil-core with foam comfort and transition layers. While each model may differ slightly, they all share the same architecture. Here is how the mattress looks assembled.

Helix Mattresses

Mattress Firmness Comfort Layers Support Core Cover
Helix Sunset Soft (2-3) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Midnight Medium Firm (6) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Twilight Firm (7) Memory Foam (Memory Plus Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Moonlight Medium Soft (4) 2 Layers of Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Dusk Medium Firm (6) Latex-Like Polyfoam (Helix Dynamic Foam), 3″ Memory Foam Pocketed Coils, Polyfoam 100% Polyester
Helix Dawn Firm (8) Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Plus Firm (7) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Memory Foam Pocketed Coils, Polyfoam 100% Polyester

 

Helix Prices and Sizing

Helix mattresses are quite reasonably priced, with costs that are lower than the national average for hybrid versions. The regular configuration of each mattress is significantly less than the going price.

The Luxe versions are available in Dawn, Dusk and Midnight, Moonlight, Sunset and Twilight. Although the Luxe options will be more costly than the standard ones they are still affordable compared with the average hybrid car price. Helix offers additional savings through its deals. The high-quality Helix mattress may be appealing to bargain hunters because of its affordable pricing and high-quality parts.

The costs in the table below are for the basic model, which includes all base Helix varieties (Sunset, Moonlight, Midnight, Dusk, Twilight, and Dawn), the Luxe model, which includes those mattresses, and the Plus model, which includes the only Plus.

Sizes Dimensions Base Height Base Price Luxe Height Luxe Price Plus Height Plus Price
Twin 39″ x 75″ 12″ $699 14″ $1,099 13″ $849
Twin XL 39″ 80″ 12″ $799 14″ $1,349 13″ $925
Full 54″ x 75″ 12″ $949 14″ $1,649 13″ $1,149
Queen 60″ x 80″ 12″ $1,099 14″ $1,949 13″ $1,649
King 76″ x 80″ 12″ $1,449 14″ $2,349 13″ $2,049
California King 72″ x 84″ 12″ $1,449 14″ $2,349 13″ $2,049
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Helix Sleep Trial & Warranty Info


Availability

Helix has a website where you can buy Helix mattresses. Website Helix. Helix Mattresses are also available to inspect in Helix’s New York City showroom or at a few partner showrooms.

Mattress shipping is available to all 50 states and most parts of Canada, except for Yukon, Nunavut and the Northwest Territories.

Shipping

Delivery to the United States within the United States is completely free. All items that are shipped to Canada must be paid $250 in shipping charges and subject to a 10% customs tax

FedEx Ground can be used for delivery of Helix mattress rolled-in and compressed. The delivery of Helix mattresses takes three to seven business day after the order is placed.

It is the responsibility of the customer to install the mattress. Helix includes setup instructions for the mattress within the mattress box as well as in the delivery email.

Additional Services

Delivery is available to all 48 US states.

Helix is a delivery company that offers this service. It costs $149 extra on top of the original product.

Orders that contain two or more products will be subject to a $199 surcharge It will first be brought into the area and unpacked. Then, the crew will take away the packing materials.

You can have your old mattress removed for an additional $75 when you order home delivery

Sleep Trial

Helix mattresses come with a 100-night trial that begins the day they arrive. Before the mattress can be returned, it must be used at least 30 nights.

If the customer returns the mattress within the given time, they will receive a full reimbursement of their money. The moving company will pick the mattress up.

This offer only allows two returns per household, customer, and delivery address.

Warranty

Helix mattresses come with an extended warranty of 15 years. Helix Luxe mattresses have a 10-year standard guarantee. The warranties include foam splitting or cracking as well manufacturing faults greater than one-inch in diameter and issues with the cover.

The guarantee applies only to the original purchaser if the mattress was purchased in an authorized store. It does not cover damage brought on by abuse or overuse, a typical increase in softness, or changes in firmness preference. Customer should keep the receipt as proof of purchase.

The cost of returning the mattress to the shop is at the customer’s expense. Helix can offer reimbursements of up to $100 in shipping costs to customers who report a covered problem. Helix then will determine whether to replace the mattress or repair it.

Additional rules and regulations exist. Helix Mattress Customer Service Phone Number

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