Helix Mattress Customer Service: 2023 Full Review

Helix Mattress Customer Service

Overview Helix Mattress Customer Service


Helix, a direct to consumer mattress manufacturer, is known for its sleep research. This quiz helps you determine the ideal mattress by analyzing your body, weight, sleeping style, and preferred sleeping position. To accommodate different sleeping preferences, the Helix series offers seven variants. Helix Mattress Customer Service

Helix Sunset & Helix Moonlight: These are the softest models from the manufacturer. Helix Midnight (and Helix Dusk) are two models that fall within the medium category. Helix Sunset Helix Twilight Helix Dawn, Helix Plus, and Helix Plus are three of the most commonly used models. Helix Plus and Helix Twilight are the best-selling models in the Helix line.

Helix makes the Sunset. Helix considered side sleepers when designing the Sunset and Midnight, as well as the Twilight. Lunar Light Midnight and Dawn, as well as Dusk & Dawn, were designed with stomach and back sleeping in mind. The Plus is designed especially for larger individuals. Helix creates each mattress to fit specific weight categories and sleeping positions. However, it may be appreciated by some who like its feel.

All models, except for the Plus edition, come in both the Luxe as well as the normal editions. This update is optional and extends coil support to provide zonal back support, which aids in better spinal alignment. This is accomplished by supporting the hips while allowing the shoulders to descend farther. The Luxe edition of the quilt is used on the top to give the cushion a plush feel. Tencel cover allows for better ventilation of the mattress, while also removing moisture. Upgrades come with an additional 15-year warranty in addition the usual 10-year guarantee.

The Dawn, Dusk Midnight, Midnight Moonlight, Sunset and Twilight standard versions are 12 inches thick. While the luxurious versions measure 14 inches. Plus is also 13 inches thick. Helix mattresses might require large pockets, as they could be viewed as high-profile.

We’ll examine the features, construction, and reviews of each of these Helix mattresses. We will also provide some possible benefits to help you make a decision about which model is best for you.

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Helix Video Review


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Helix Mattress Performance


Motion Isolation

helix-dawn-sideHelix mattresses have a great track record of preventing movement. Foam layers can absorb much of the movement. The latex-like polyfoam of comfort layers is, however, springier than ordinary memory. The springiness emanating out of the coil’s center may allow you to detect your partner’s movements during the night.

Due to the memory foam layers and softer feel compared to the other Helix models, the Dusk and Sunset both absorb the most motion of all the Helix models.

Two comfort layers are included in the Plus, which keep most coil motions from reaching its springy coil core.

The mattress may feel less vibratory because of this.

This reduces the amount of noise that is transmitted across the mattress. You might be able to sleep more easily if your partner is not around.

Pressure Relief

One of the benefits of Helix mattresses is pressure reduction, which is partly attributable to the layers of memory foam, polyfoam, and pocketed coils. The foam enables deep relaxation and self-cradling, which may help take some of the pressure off of pressure points like the hips and shoulders. The demands of side sleepers or anyone under 130 lbs. Softer mattresses are more suitable for side sleepers and those who weigh less than 130 lbs. Firmer mattresses may be recommended for those who want to lie on their stomachs or backs and who are heavier than 230 lbs.

Because of their plusher surfaces, the moonlight, dusk-sunset, sunset and midnight provide the most effective pressure relief. The Plus is specifically designed for those who are heavier and can help alleviate pressure points. Twilight and Dawn will have a stronger sensation which will make it more difficult for sleepers to feel pressure points. This decreases the effectiveness of these products.

Temperature Control

Helix hybrid mattresses are around average when it comes to cooling down.

The memory foam mattress has a reputation for making you feel heated while you sleep since it often captures and holds onto heat all night. However, these mattresses’ coils allow for air flow to help counter heat loss.

The Dawn is more comfortable because of its firmness and lack sinkage. To further assist heat dissipation the Plus also includes two cooling covers.

Edge Support

Each Helix model includes an encasement made from the coil’s inner core. The coil’s core is strengthened, so there is less sinkage when the person sits or lies on the edge of their bed. Every model has a different level support due to its structure and stiffness.

The Dawn and Twilight, for example, provide excellent edge support due to their strong design. Because to their sturdy build, they also provide superb edge support. Dusk, Midnight and Plus also provide enough support for the edges.

The most luxurious models are Moonlight the Moonlight and Sunset, so you’ll sink less while you sleep or sit close to the edge. They offer the most edge support among all Helix mattresses.

Ease of Movement

The model’s overall quality is what separates the ease of movement from any other class. It is difficult to walk on the surface because to the deep cradling and sink provided by the softer Moonlight and the setting sun.

Twilight and Dawn models, on the other hand, have a firmer, more pleasant sensation. Due to the strong pushback of the Dawn or Twilight models against the body, it is much easier for you to move about and get out.

The Line with a Plus bed has two layers of comfort. However, it’s a little more difficult to move than other hybrids.

Sex

Helix mattresses are known for their coil cores which provide some spring and bounce. Many couples enjoy Helix mattress sex. The level of conforming or sinking of the foam layers can affect how sexual experiences are enhanced or diminished depending on the mattress design.

Because of their smooth surfaces, the Helix Dawn’s and Twilight’s make it easy to move about. This makes them great for couples. Additionally, dusk and midnight are ideal times for sex. However, moonlight, sunset and sunrise will likely make things more difficult. These models may be restricted by their soft, plush surfaces.

Off-Gassing

All Helix models initially have the standard amount of “new mattress scent,” which is present with all foam mattresses.

The smell is usually considered safe and disappears after a few days. Helix offers many different mattress options.

Because Helix mattresses are hybrids, their coil cores provide more air to move across the whole bed. Therefore, the odors of Helix mattresses will dissipate more quickly than with all-foam mattresses.

You could leave the mattress unventilated for a couple of hours if you find the scent to be bothersome.

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Helix Sleeping Style and Body Weight


Side Sleepers

Helix-sunset-sideFinding a mattress with the ideal ratio of support to cushioning is the key to sleeping well on your side. To alleviate strain and align your spine, you need your hips and shoulders to sink into the mattress. Side sleepers often prefer mattresses that have a “medium” feel. This is closer to the soft side of the range.

Side sleepers under 130 pounds will love the plush padding of the Moonlight and Dusk models. For those who want a cozier environment, the Moonlight is an excellent choice.

Side sleepers who are between 130 and 230 lbs should be able to use the Midnight/Dusk. This weight range is the majority of those who will benefit from the models’ powerful contouring and support.

The Plus and, to a lesser extent, the Twilight, are the best options if you are a side sleeper who weighs more over 230 pounds. This model’s firmer feel will help side sleepers not sink too deeply into their bed. Helix Dynamic Foam gives the Plus cushioning and bounce. And, because the Plus is built for larger individuals, the foam comfort layers provide the required cradling that relieves pressure from the shoulders and hips.

Back Sleepers

The same goes for back sleepers. However, they need more support and contouring than side sleepers.

Back sleeping typically requires a bit extra support and hardness, especially in the lumbar region to prevent sinking too deeply and causing spinal misalignment. Your spine should be balanced by the position of your back on a bed.

This is why back sleepers often choose mattresses that are firmer than those preferred by side sleepers but not as stiff as those preferred by stomach sleepers.

The Midnight might be the best option for back-sleepers under 130 pounds depending on their needs. It provides the ideal amount to support this sleeping position and offers cushioning.

Those who weigh between 130 and 230 pounds have a wide range of options. Back sleepers that fall into this weight range might do well in the Twilight or the Plus. Both provide enough plushness to cushion the spine and great support for the lower back. Dusk and Dawn are equally excellent for their support and firmness.

For those who weigh more over 230 pounds who sleep on their backs, the Plus, Twilight, and Dawn are great options. These mattresses provide support for all weight categories to prevent hips sinking into the mattress.

Stomach Sleepers

Since torsos normally bear the majority of a person’s weight. Stomach sleepers are more likely to put stress on their mattresses, and sink deeper than others. If they are too far down, their spines could become twisted and form a U-shaped shape. It can cause later aches and discomforts. The bottom line is that stomach sleepers need a mattress which is firmer, more supportive and offers enough support to align their backs.

Helix models that are thicker and more comfortable will suit stomach sleepers. They need a level surface to ensure proper spinal alignment. The Plus and Dawn are good options for those who weigh over 130 pounds and want to sleep well. Due to its hardness and support, the central area of the mattress is strong enough to prevent excessive weight loss. Therefore, a cushion that is comfortable will provide the support that stomach sleepers in this weight range require.

The Midnight is appropriate for stomach sleepers under 130 pounds since it feels medium-firm. Heavy people may sink too much. The Twilight might be suitable for stomach sleepers with lighter weights, particularly those who weigh between 130-230 pounds.

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Mattress Construction


helix-dusk-sideHelix mattresses feature a hybrid construction, which combines a coil core with transition layers and foam comfort. The models differ somewhat from one another yet all have a similar architecture. Here is a description of how the mattress is put together.

Helix Mattresses

Mattress Firmness Comfort Layers Support Core Cover
Helix Sunset Soft (2-3) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Midnight Medium Firm (6) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Twilight Firm (7) Memory Foam (Memory Plus Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Moonlight Medium Soft (4) 2 Layers of Latex-Like Polyfoam (Helix Dynamic Foam) Pocketed Coils, Polyfoam 100% Polyester
Helix Dusk Medium Firm (6) Latex-Like Polyfoam (Helix Dynamic Foam), 3″ Memory Foam Pocketed Coils, Polyfoam 100% Polyester
Helix Dawn Firm (8) Latex-Like Polyfoam (Helix Dynamic Foam), Transition Polyfoam Pocketed Coils, Polyfoam 100% Polyester
Helix Plus Firm (7) Memory Foam (Memory Plus Foam), Latex-Like Polyfoam (Helix Dynamic Foam), Memory Foam Pocketed Coils, Polyfoam 100% Polyester

 

Helix Prices and Sizing

Helix mattresses can be purchased at an affordable price. The national average for hybrids is lower than theirs. Each mattress’s regular configuration is considerably less expensive than its going rate.

There are Luxe versions available for Dawn, Dusk, Midnight, Moonlight, Sunset, Twilight and Midnight. Even while the Luxe options are more expensive than the standard ones, they are still reasonable when compared to the average price for hybrid cars. Helix also often offers deals that offer additional savings. Because of its high-quality components, and reasonable pricing, Helix mattresses might appeal to bargain hunters.

The table below shows the costs for the basic model. This includes all base Helix varieties (Sunset and Moonlight, Midnight and Dusk, Twilight and Dawn), as well as the Luxe model which includes those mattresses.

Sizes Dimensions Base Height Base Price Luxe Height Luxe Price Plus Height Plus Price
Twin 39″ x 75″ 12″ $699 14″ $1,099 13″ $849
Twin XL 39″ 80″ 12″ $799 14″ $1,349 13″ $925
Full 54″ x 75″ 12″ $949 14″ $1,649 13″ $1,149
Queen 60″ x 80″ 12″ $1,099 14″ $1,949 13″ $1,649
King 76″ x 80″ 12″ $1,449 14″ $2,349 13″ $2,049
California King 72″ x 84″ 12″ $1,449 14″ $2,349 13″ $2,049
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Helix Sleep Trial & Warranty Info


Availability

Helix has a website where you can buy Helix mattresses. Website Helix. Helix is also represented in New York City by Helix, along with a handful of partner showrooms. Helix mattresses are available for inspection at these locations.

The 50 US states and most of Canada are eligible to ship mattresses, but the Yukon, Nunavut or Northwest Territories are not.

Shipping

Delivery to the United States within the United States is completely free. All items shipped to Canada are subjected to a $250 shipping cost and a customs fee.

FedEx Ground is used to deliver compressed, rolled-in Helix mattress. In general, mattresses arrive in three to seven working days after order.

The installation of the mattress is the customer’s responsibility. Helix includes setup instructions for the mattress within the mattress box as well as in the delivery email.

Additional Services

All 48 contiguous United States regions offer delivery to your home.

Helix provides this service at an additional $149.

Orders that contain more than one product will incur a $199 charge. It will first be brought into the area and unpacked. Then, the crew will take away the packing materials.

Home delivery is available with an additional $75 charge. Old mattresses can also be removed

Sleep Trial

Helix mattresses come with a 100-night trial that begins the day they arrive. Before the mattress can be returned, it must be used at least 30 nights.

If the customer chooses to return the mattress within the specified time limit, they will be given a full refund of their money. The moving company will pick the mattress up.

This offer only allows two returns per household, customer, and delivery address.

Warranty

Helix mattresses come as a standard with a 10-year limited warrantee, while Helix luxe mattresses come in a 15-year extended warranty. The warranties cover foam splitting and cracking, manufacturing errors larger than one inch in size, and any issues with the cover.

The guarantee applies only to the original purchaser if the mattress was purchased in an authorized store. This guarantee does NOT cover damage that is caused by abuse, overuse, normal changes in firmness preference or softness. The customer should keep the receipt as proof that they purchased the product.

The customer is responsible for paying the return shipping costs. Helix can reimburse up to $100 shipping costs for customers who have a covered fault. Helix will decide whether to repair or replace the mattress.

There are other rules and regulations. Helix Mattress Customer Service

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